You have the legal right to privacy in attending your appointments, and you are not required to take an insurance company nurse case managers with you. These nurses can help you get access to doctors, medications, and equipment, but they are not permitted to attend any appointments without your permission. In some cases, insurance company nurses may try to interfere with your medical attention, misrepresent facts about the availability of light-duty work, or persuade your doctor to release you from care. You are well within your rights to discharge an insurance company nurse if you think he or she is not working towards your best interests.
If you are required to travel in order to obtain the appropriate medical attention, that travel is reimbursable on a per mile basis (approximately $0.45 per mile). This travel includes any trips to a doctor’s office, physical therapist, hospital, or pharmacy.
In some instances, claim adjusters may deny you access to medical appointments that are necessary to prove your injury, illness, or disability. If at any time you feel that you are being treated unfairly by your insurance adjuster, you may file a claim with the Department of Industrial Accidents to force the insurer to fulfill its legal responsibilities.